Asked Questions

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File Design and Uploading

What is the difference between CMYK and RGB?
CMYK is an abbreviation for cyan, magenta, yellow, and black (key). The color model used in printing is comprised of these four hues. On the other hand, RGB stands for red, green, and blue and is commonly utilized in digital platforms. Many digital photos you encounter on the internet are in RGB mode.

Why do files need to be in CMYK mode?
RGB colors cannot be fully copied in CMYK, which causes problems in printing. The colors you see on your screen may seem different when printed. As a result, we request that your files be always saved in CMYK mode. Please keep in mind that The Printfather is NOT liable for color differences caused by incompatible color modes.

What exactly is resolution, and what does dpi stand for?
The number of pixels in an image is referred to as the resolution. DPI, or dots per inch, is a metric used to calculate printing resolution.

How can I know when my files are ready for upload?
Check your files for picture resolution, bleeds, and fonts/text to ensure they are print-ready. Your files must be provided in the proper size, including bleeds. Please ensure that all text is at least 0.125 inches away from the cut lines. As a general rule of thumb, design files should have a resolution of 300 dpi (or greater) for all image files and be suitably sized. A simple approach to test if your picture file is suitable for printing is to zoom in on it and see if the image stays clear.

What if my file has low-resolution images?
Lower resolution and size will result in pixelated pictures. If your file contains images with poor resolution (less than 300 dpi), you will need to update these images before printing. To achieve high-quality printing output, The Printfather advises replacing low-resolution pictures. It is not feasible to raise the resolution of a low-resolution file since a design file must be produced at 300 dpi and must remain at that level.

What if I am uploading my design file?
If you are uploading your own finalized design file, please have a minimum of 100 dpi at 100% of the actual print size. We highly recommend 300 dpi at 100% of the actual print size for the best quality. A resolution of 300 dpi or greater at 25% to 50% of the ultimate print size is ideal for big prints, such as step-and-repeat banners.

What is a vector picture, and why shouldn’t I be concerned about dpi?
Vector graphics (EPS, AI, SVG, and other file formats) are generated using mathematical formulas. Raster images, on the other hand (file types: JPG, JPEG, GIF, PNG), are made up of colored pixels. As a result, if you try to stretch a raster picture too much, you'll find that the image's quality suffers. The quality of vector files, on the other hand, is unaffected by size owing to the mathematical formulae employed to produce the file. You don't need to bother about dpi or resolution if you're utilizing a vector image.

Which file formats are accepted for printing?
A file format is a method by which a file is generated or saved, and the format determines how data is arranged. We accept the following design image file types for printing: JPG, PNG, PDF, TIF, PSD, AI, EPS, and SVG.

How will the final printed banner or backdrop compare to my uploaded design file?
Depending on how you uploaded your files, the colors may change. Because each screen’s color appears differently, the color on the screen cannot be guaranteed to match the finished result. Colors on a screen are also represented in RGB, but colors printed on an item are represented in CMYK. To optimize color quality, uploaded files must be in CMYK mode. If files are provided using a different color standard, such as RGB or Pantone, they will be converted to CMYK before printing. Colors may change when converting from one color standard to another.

What is the maximum file size which can be uploaded?
There is no limit to the size of the file you may upload. However, the larger the file, the longer it takes to upload. Larger files can also be submitted through email with the subject of your order.

Order Process & Tracking

How do I order online?

Product selection and design: From The Printfather's online store, choose the product you want to buy along with any relevant customization options. Most of our products are customizable, so the price will automatically update when you adjust parameters like color, size, quantity, and time frame. You can also submit your own design or use our free designer tool to create your item.

Personal and delivery information: After selecting your product, proceed to the "Shopping Cart," where you will be asked to provide your personal and shipping details. Once completed, click "Continue." If you notice any errors, you can amend the information before proceeding to finalize your order.

Payment methods and order confirmation: After we receive your purchase and process your payment, a proof will be sent to your email within 1 to 4 hours during business hours. The proofing process may vary based on the size of your order and your interaction with customer support.

How long does the order process take?

Your order will be processed within 4 hours once your order and payment are confirmed. If your order is submitted after business hours, we will send the proof the next working day.

Review the proof carefully to ensure it is correct. Once you approve the proof, reply to the confirmation email, and our team will begin production. Modifications cannot be made once we receive your approval email.

After production, we will ship your completed product the same day or the following business day, depending on when it is finished. Delivery time depends on the shipping option selected at checkout.

Is my credit card charged when I place my purchase or when my product is shipped?

Your credit or debit card will be charged when you place your order, not when the product is shipped.

I'm having trouble submitting my order. What should I do?

If you're experiencing technical issues, please contact our customer care team at (888) 874-4003, and we will assist you. You can also email your files along with the product details (e.g., size, finishing options) for assistance.

I accidentally submitted my order, but I am still working on my design! What should I do?

No worries! We have a proofing process where you can request changes. Once you're happy with your design, just email us to approve it for production.

How can I check the status of my order?

You can check the status of your order at any time by logging into your The Printfather account. You will also receive email notifications whenever the status of your order changes (e.g., in production, ready for delivery, etc.).

Does The Printfather provide discounts for larger business orders?

Yes, for bulk orders, please contact our sales department at theprintfather@gmail.com or call (347) 569-0945 for more information on how we can assist with your business purchase.

Contact Information

Address: 1959 Piedmont Rd. NE, Atlanta, GA 30324

Email: theprintfather@gmail.com

Phone: (347) 569-0945

Products

How is it possible for The Printfather to provide such affordable prices without compromising quality?

We obtain materials and supplies directly from the manufacturers because we are one of the leading wholesale printers in the business. Moreover, we buy material in bulk, which allows us to pass on the savings to our customers.

What are the various finishing options, and what do they mean?

Grommets: They are metal rings inserted at the top and bottom of the banner to allow you to quickly hang the banner.

Pole pockets: They are looped pockets at the top and bottom of the banner to allow you to attach the poles of a stand. This is the option to select if you are purchasing a stand from our website.

Hem: Hem simply means the banner is stitched around the edges to avoid unraveling.

Clean cut: It means the banner is simply cut with no hemming.

For more questions, how can I contact The Printfather?

Call us at (347) 569-0945 or email us at theprintfather@gmail.com, and we will be more than happy to assist you!

Shipping

I placed my order, paid for it, and accepted my proof through email. When will my order be shipped?

Once you have approved your proof by email, our staff will print and dispatch your order the same or next business day, depending on the quantity of your order. The delivery time varies depending on the product.

To determine the turnaround time, please refer to the product description. Our office hours are 9 a.m. to 6 p.m., Monday through Friday. Please keep in mind that this is the typical schedule that most orders follow; there is always the possibility of a delay due to reasons beyond our control, such as file errors or non-suitable weather conditions. When your order is sent, you will receive an email with your tracking number, which you can use to track your order on the FedEx/UPS website.

Why is my shipping charge high?

Due to the large physical size of products, some orders may have higher than expected shipping charges. Unfortunately, there is little we can do as we are bound by the limitations set forth by our shipper, in this case, FedEx/UPS.

I typed in the incorrect address. What should I do?

After submitting your purchase, please call us at (347) 569-0945 or email us at theprintfather@gmail.com during business hours to have your address changed.

Our customer care representative will be able to update your address for you if your order has not yet been shipped. We will NOT be able to change the address once the label has been printed and picked up from our location.

I noticed that my purchase had been delivered. How long will it take for delivery?

All orders are sent by FedEx/UPS. The delivery time will be determined by the shipping option you select at the time of purchase. Please keep an eye on your tracking number for any developments on your shipment. This is possible via the FedEx/UPS website.

Why is my shipment taking longer than expected?

Orders shipping via FedEx/UPS Ground may take 1-5 business days in transit depending on your location. Weekends, holidays, and observance days do not count as transit days.

Note: We are not liable for late shipments due to FedEx/UPS exceptions, such as bad weather conditions. If you received a late package and would like to be considered for a shipping refund, please notify us. We will contact FedEx/UPS to see if a reimbursement is possible, however, it is not guaranteed.

What is your policy regarding delayed/lost/stolen/damaged goods?

We are NOT liable for shipment delays caused by weather, traffic, or logistical difficulties, nor are we liable for lost/stolen/damaged packages.

If you suspect your shipment was lost or stolen, please claim with FedEx/UPS.

Contact Information

Address: 1959 Piedmont Rd. NE, Atlanta, GA 30324

Email: theprintfather@gmail.com

Phone: (347) 569-0945

Returns

What is your return policy?

We always strive to provide the best shopping experience. Before your order is shipped out, The Printfather will check to ensure that your print and any other products you purchased through the site are correct and free of manufacturing defects.

However, there may be an error(s) with your order from time to time, and we will do our best to correct the error. Suppose your order is incorrect (incorrect is defined as receiving a product of a design that you did not submit) or has a defect (defect is defined as having missing or broken parts). In that case, you must contact our customer service department by email or phone within 24 hours of delivery during business hours. We reserve the right to ask for photos or additional information regarding the issue with the order.

I want to cancel my order. How can I do so?

If you need to cancel your order, please contact customer care as soon as possible by email or phone. Once you have approved the proof, you may NOT cancel your order.

How long does it take to get a refund?

The amount of time it takes for a refund to appear on your bank or PayPal account varies. If you purchased with a credit or debit card, reimbursements usually take a few business days. However, some financial institutions may take up to 30 days to send your return to your account. Refunds are typically processed faster if you paid with your PayPal account, although this may vary based on their terms and conditions.